Privacy Policy
1. Who We Are
Touch Life Building Cleaning is a UAE-registered company operating at touchlifecleaning.com and, under the Hethro brand, at hethrocleaning.com. For privacy enquiries, contact: info@touchlifecleaning.com
2. What Data We Collect
We collect the following personal data when you interact with our website or services:
- Name, email address, and phone / WhatsApp number
- Property address and service preferences
- Booking history and communication records
- Device and browser data (via analytics tools)
3. How We Use Your Data
Your data is used solely to provide and improve our services:
- To process and confirm service bookings
- To send WhatsApp and email confirmations and updates
- To respond to enquiries in a timely manner
- For internal record-keeping and service improvement
- To detect and prevent fraud
4. Who We Share It With
We do not sell your data. We share data only with essential service providers:
- EmailJS — for transactional email delivery
- Google Analytics — anonymous usage data only
- Payment processors — if applicable
No data is shared with third-party marketing companies.
5. Data Retention
- Booking and customer data: retained for 2 years from last interaction
- Enquiry / contact form data: 90 days
- You may request deletion at any time by emailing us
6. Your Rights
You have the right to access, correct, or request deletion of your personal data. Submit requests to: info@touchlifecleaning.com. We respond within 10 business days.
7. Cookies
We use session cookies only (for form processing). We do not use tracking cookies or third-party advertising cookies. Google Analytics is used in anonymised mode.
8. Contact
info@touchlifecleaning.com | +971 58 620 3745 | Mon–Sat 8am–8pm